I had a very disappointing experience with both the product and the customer service.
My first order included two Waterproof Liquid Eyeliner Pens, and both arrived in a dry condition. They barely applied and were clearly not fresh.
After I contacted customer service, I was offered either a replacement or a refund. I chose a **refund**, but instead they sent me replacement eyeliners and required me to pay the return shipping for the original defective products. Since the defect was not my fault, I had to insist on being reimbursed for the return shipping.
Unfortunately, the replacement eyeliners arrived in the **same half-dry condition** as the originals. Receiving four defective eyeliners in a row suggests a quality control issue.
Overall, the product quality was poor, and the customer service did not honor the refund option I requested. I cannot recommend this product or this seller.